If you can't find a solution to your problems in our
knowledgebase,
you can submit a Ticket by selecting the appropriate Department below. Please fill
the fields below with as detailed information as possible and send it to our support
technicians.All submissions may be subject to a Service Fee or require a SLA
Maintenance Plan. If you do not have a Maintenance Plan and require immediate response,
you may select a higher priority and will be billed at the hourly rate of $98.00.
Support is billed at $98.00 per hour/incident with no SLA Maintenance Plan.
After Hours Support is billed at $98.00 per hour/incident.
Support Center Operating Hours:
Monday-Friday 7am-6pm PST
Emergency Support is Provided 24 Hours a Day.
Tickets submitted after 6PM PST will be handled the next business day.
ALL After Hours Support is billed at $98.00 per hour/incident with or without a SLA Maintenance Plan.
